Business Consultant

• Business Consultant - Clerk 7/8
• Temporary up to 30 June 2027

• Parramatta & Sydney Olympic Park

About us

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

About the role

We have an opportunity for a Business Consultant to be part of our Enterprise Resource Planning Program within the Technology & Communication Services Command. The Business Consultant is to provide expertise, analysis in the development design, implementation, review and improvement of business processes and procedures to support effective customer service.

The New South Wales Police Force is undertaking the planning phase of a comprehensive ERP Program, with the SAP Upgrade Project aimed at transitioning to a more sustainable future state. This strategic initiative aims to modernise and optimise the technical foundation of the core ERP environment, ensuring it remains robust, secure, and aligned with evolving technology standards and organisational requirements. The uplift will not only enable the retirement of legacy systems but also drive improved efficiency, resilience, and effectiveness across critical business processes within the NSWPF.

The ERP Program is seeking a Business Consultant (Clerk 7/8) to support the HCM Recruitment & Onboarding Solution (PageUp). This role will act as a key link between business and technology, ensuring the solution is fit-for-purpose, effectively supported, and continuously improved. You will provide specialist functional and technical expertise across HCM, working closely with stakeholders to deliver sustainable, high-quality outcomes within a complex enterprise environment.

View the relevant role description for more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role)

Key Responsibilities

• Act as the primary point of contact for all queries, requests, and issues relating to the HCM Recruitment & Onboarding Solution

• Provide advanced technical and functional support, including integrations, reporting, analytics, and complex (Level 3 ) issue resolution
• Develop and implement a support operating model, ensuring effective and sustainable service delivery
• Coordinate and manage business support activities, including allocation of requests to Super Users across Recruitment & Onboarding streams
• Build strong stakeholder relationships, providing expert advice and guidance on HCM processes and system capabilities
• Lead workshops, gather requirements, and translate business needs into system improvements and enhancements
• Maintain deep subject matter expertise of the HCM solution and drive continuous improvement initiatives

About You (Essential Requirements & Capabilities)

• Demonstrated experience with HCM systems (e.g. PageUp, Workday or similar), particularly Recruitment and Onboarding.
• Strong capability in system support, including reporting, integrations, analytics, and complex issue resolution
• Ability to act as a trusted advisor and subject matter expert, with a deep understanding of HR processes and system functionality
• Proven experience developing or contributing to service delivery/support models
• Strong stakeholder engagement and consulting skills, with the ability to build relationships, manage expectations, and influence outcomes
• Excellent communication skills, including the ability to facilitate workshops and present to senior stakeholders
• Strong analytical and problem-solving skills, with the ability to prioritise and manage competing demands in a high-volume environment

What we can offer you

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

• competitive salary;
• flexible work options;
• opportunity to purchase leave;
• annual leave loading;
• corporate wellbeing programs including seminars and the Fitness Passport;
• free annual influenza vaccination;
• salary packaging options via superannuation contributions or a novated vehicle lease;
• convenient location for public transport and to shops etc; and
• in-house gym facilities.

How to Apply

Applications can only be submitted electronically via the I Work for NSW website.

To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.

Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.

Please address each of the following Target Questions (500 words per question) in the text boxes provided in the online application or attach as a separate document.

Target Question 1:

Describe your experience supporting or implementing an HCM system (e.g. Recruitment and Onboarding). In your response, outline how you have acted as a key point of contact for stakeholders, managed system issues or requests, and contributed to reporting, integrations, or complex technical support.

Target Question 2:

Provide an example where you established or improved a support model or service for a business system. Include how you managed stakeholder expectations, coordinated support (e.g. super users or business representatives), and ensured effective ongoing system performance and continuous improvement.

Your application must stand on its own merits, and the completeness and relevance of your application will determine if you proceed through to the selection process.

If you require any further information about this opportunity, please contact the hiring manager Prem Prabhakaran via (02) 9768 0876.

To be eligible to apply for this role, you must meet one of the following statuses:

• an Australian Citizen;
• a permanent resident of Australia; or
• a New Zealand citizen.

Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.

Our commitment to Diversity:

At the NSW Police Force, we are proud to be an employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages.

We understand that the recruitment journey may present unique challenges. If you:

• Identify as Aboriginal or Torres Strait Islander and would like support with your application, please contact the NSWPF Aboriginal Employment & Engagement team at [email protected]
• Identify as a person with disability and require further information on the role or adjustments to participate in the recruitment process, please contact the Inclusion & Diversity team at [email protected]

• Are transgender or gender diverse and want to learn more about our support options, please contact the Inclusion & Diversity team at [email protected]

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

For more information on applying for roles with the NSW Police Force click here

Thank you for your interest in this role. We look forward to receiving your application.