Professional Service Manager

Who Connecteam is:

Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.

We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn't happen behind a desk, and doesn't have time for messy spreadsheets, scattered group chats, or tools that don't talk to each other.

Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.

Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.

About The Role:

We are looking for a driven and tech-savvy Professional Service Manager to join our team. This is a junior level role where you will set up Connecteam features based on their workflows, integrate Connecteam with other platforms, and migrate data from existing tools into Connecteam. You'll work closely with the CS and R&D teams to develop expertise and provide outstanding service, streamlining customer processes, onboarding, and saving them valuable time.

• Key Responsibilities:

  • Meet with new clients daily to get them set up and onboarded in Connecteam.
  • Provide exceptional customer service.
  • Work offline to complete tasks assigned by clients.
  • Manage multiple tasks in a fast-paced, high-pressure environment.
  • Collaborate with the CS and R&D teams to ensure a seamless customer experience.

  Experience & Skills:

  • 1+ years of experience in customer oriented position - required
  • 1 year of experience in a SaaS company - preferred
  • Native-level English proficiency - MUST.
  • You are tech-savvy, dedicated, eager, and curious to learn new things and constantly improve.
  • Strong team player with excellent communication and collaboration skills.
  • Ability to thrive in a high-pressure environment.

  Working hours:

  • Monday-Friday: 9:00am 5:30pm
  • Located in commutable distance to office in Melbourne, able to work hybrid 3 days per week - MUST.

Hybrid Work Schedule

• Monday, Wednesday, Friday - in office.

If you're passionate about helping businesses grow efficiently and have the required experience and skills, we'd love to hear from you!

#LI-Hybrid