Partner Manager (Remote)

The Partner Manager is responsible for developing and maintaining a strong and productive relationship with Flash service partners. This role ensures that partners consistently meet performance expectations through proactive engagement, regular audits, and ongoing compliance. It is a forward-looking, leadership-driven role focused on improvement, operational excellence, and enabling scalable high-quality service delivery.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Relationship Management - Build and maintain strong, trust-based relationships with partners, acting as the primary point of contact between them and internal teams. Effective relationship management ensures smooth communication, faster issue resolution, and long-term partnership stability.

• Contract Negotiation - Lead negotiations on pricing and terms to secure cost-effective, favorable agreements that protect the company's interests while enabling partner success. Proactively manage contracts across their lifecycle to avoid risks and ensure value.

• Evaluation and Performance Monitoring - Continuously assess partner performance against agreed SLAs and KPIs. Early identification of gaps enables proactive interventions, mitigating service disruptions and supporting continuous improvement.

• Quality Assurance - Ensure partners comply with required quality standards and regulatory requirements. Conduct regular audits and drive corrective actions to reduce risk exposure and maintain service integrity.

• Cost Management - Analyze partner cost structures, identify inefficiencies, and lead cost-reduction strategies. This is critical to maintaining competitiveness and supporting sustainable growth.

• Supply Chain Optimization - Collaborate with partners to enhance logistics, inventory management, and overall supply chain performance, directly impacting customer satisfaction and operational efficiency.

• Cross-functional Collaboration - Act as a strategic liaison between partners and internal teams to ensure alignment with business objectives and seamless operational execution.

• Travel - Able to provide onsite support for business reviews, training, auditing, warehouse relocations, and new partner setup.

POSITION REQUIREMENTS:

• Language - Fluency in English is required.

• Leadership - Essential for driving performance, leading change, and fostering accountability in partner relationships. Effective leadership ensures partners remain aligned with the company's goals and culture.

• Analytical Thinking - Critical for turning data into actionable insights. The ability to identify patterns and performance gaps supports informed decisions and continuous service optimization.

• Problem Solving - Enables the Partner Manager to quickly address operational or contractual issues, minimizing impact on service delivery and maintaining customer trust.

• Negotiation & Communication - Strong negotiation secures beneficial terms, while clear communication ensures expectations are understood and met by all parties. This helps build long-term, transparent partnerships.

• Technical Proficiency - Familiarity with relevant systems and tools (both internal and partner platforms) allows for efficient issue tracking, reporting, and collaboration, streamlining daily operations and reducing friction.

EDUCATION AND EXPERIENCE REQUIREMENTS

• Advanced English - C1.

• Bachelor's or equivalent degree from an accredited educational institution, focused on logistics, business, or related areas.

• Extremely proficient in Microsoft applications and the use of online- based tools and programs.

• Able to conduct financial data analysis as required to validate charges, expenses, and business operational profitability.

• Previous leadership experience, preferably in the areas of Logistics/Transportation/Inventory Management.

• Experience in pricing for the area of Logistics, Transport, and Trading.

• General knowledge of Trade Compliance, Import, and export regulations.

• Knowledge of logistics and supply chain order management and WMS systems.

Only Czech - based candidates will be considered for this position!