CX Trainer - Freelance (Australia)
CXG is expanding, and we're currently looking to hire a Freelance Customer Experience Trainer in Australia with hands-on experience training frontline retail teams in the beauty, luxury watch, and fine jewellery sectors.
Who We Are
Founded in 2006, CXG began with two entrepreneurs and has grown into a global experience consultancy serving over 200 of the world's most iconic premium and luxury brands. With 12 offices across four continents and operations in 70 countries, our 160+ professionals work together to elevate customer experience and bring brand promises to life.
What You Will Be Doing
As a CX Trainer, you will be part of a high-energy, collaborative environment, helping our luxury clients build meaningful, memorable retail experiences through powerful, practical training.
Key Responsibilities:
- Understand client learning needs and tailor training to drive impact and relevance
- Collaborate with Project Managers to define training goals, schedules, and session formats
- Deliver engaging in-person and online training sessions (workshops, coaching, retail programs)
- Create dynamic, interactive environments through storytelling, gamification, and real scenarios
- Coach frontline staff on service behaviors, mindset, emotional intelligence, and luxury selling
- Adapt training content to reflect the cultural nuances and customer profiles of key Australian cities (e.g., Sydney, Melbourne, Brisbane, Perth) to ensure local relevance and resonance
- Offer actionable feedback and support post-training to reinforce learning
