Customer Care Consultant - Mackay QLD

Apply Job no: B CCC PT Category: Call Centre & Customer Service, Call Centre - Customer Service We're looking for customerfocused, motivated Customer Care Consultant to join our team in Mackay QLD. If you love helping people, enjoy problemsolving, and thrive in a fastpaced environment, this could be the perfect role for you. What you'll do Be the first point of contact for customer enquiries via phone and email Deliver exceptional service across sales, orders, and product support Build strong, trusting relationships with customers and internal teams Identify opportunities to upsell or crosssell where it adds value Resolve issues quickly to ensure a smooth, positive customer experience Keep accurate records and follow established processes Support a positive, teamfocused culture What you'll bring Ability to work Monday to Wednesday between 7am and 5pm A genuine commitment to delivering outstanding customer service Confidence working in a busy environment and managing competing priorities Strong attention to detail with solid problemsolving skills Clear and professional communication, both written and verbal Experience in a call centre or retail environment is a bonus A willingness to learn and grow A proactive mindset with the ability to think ahead and offer solutions What's In It For You: Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners Continuous training and career development opportunities Team events, celebrations, award recognition and prizes Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more! Refer-A-Friend program - earn up to $2,000 for each referral! Free onsite parking and more! NEXT STEPS If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them. As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing). Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities. Published on 19 May 2026, 6:47 AM