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Posted 12 June, 2026

Consultant Gig #967-Sydney-Financial Services-Arrears and Hardship Specialist

Internal Consulting Group
Sydney,NSW,Australia,2000 Full Time
Reference: 474_449993_405556000010318010

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\n A long standing ICG client is looking for a highly experienced<\/span> <\/span><\/span><\/span>expert hardship and arrears specialist<\/span><\/b> <\/span><\/span>to join their team for up to 4 months full time or 6 months part\-time<\/span><\/span>
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Reporting to the CEO of mortgages, the accredited professional will work with the broader team to effect a reduction in customers in arrears and hardship.<\/span><\/span>
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Key Deliverables<\/span><\/span>:<\/span><\/span><\/b><\/b><\/b><\/b><\/span><\/span>
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  • Baseline current approach and process and policy<\/span><\/span><\/span>
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  • Identify arrears for immediate improvement, based on benchmarks and industry insights<\/span><\/span>
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  • Identify more significant initiatives and the investments required to support them<\/span><\/span>
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  • Roll their sleeves up and assist with implementation<\/span><\/span>
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    \n Skills and experience required<\/span><\/span>:<\/span><\/span><\/b><\/b><\/b>
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    • Deep and proven experience in the Australian mortgage lending sector<\/span><\/span><\/span><\/span><\/span><\/span>
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    • Full fluency with all relevant regulation (Government and ABA)<\/span><\/span><\/span><\/span>
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    • Stakeholder interfacing \/ engaging with senior peers and credit, policy and process teams to receive required inputs \/ data<\/span><\/span><\/span>
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    • Consulting diagnostic, gap, improvement plan, operationalisation experience<\/span><\/span><\/span>
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      \n Start date<\/span><\/span>:<\/span><\/span> <\/span><\/span><\/span><\/span><\/b><\/span><\/span><\/span>Start immediately<\/span> <\/span><\/span><\/span>Duration:<\/span> <\/span><\/span><\/b> <\/span><\/b><\/span><\/span>Flexible 4\-6 months<\/span><\/span><\/span>
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      \n Location: <\/span><\/span> <\/span><\/span><\/b><\/span><\/span>Sydney<\/span><\/span> <\/span><\/span>
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      Rate<\/span><\/b>:<\/span><\/span> <\/span><\/span><\/span><\/span><\/span>The net payment to the consultant will be $110K + GST, so the daily rate will be agreed based on seniority and agreed engagement days<\/span><\/span><\/span>
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      \n Application<\/span><\/b><\/span><\/span> <\/span><\/span>Close date:<\/span> <\/span><\/span><\/b><\/span><\/span>No later than Monday 20th May 2024<\/span><\/b><\/span><\/span><\/span><\/span>, 12\-noon AEST<\/span><\/span><\/span><\/span>

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        \n APT's must be lodged within 48 hours. <\/span><\/span><\/b><\/span>We will review all APT's and select the best 3 for the client. The client will then conduct interviews.<\/span><\/span><\/b>
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