Consultant Gig #1018-Sydney (or hybrid) Remediation Senior Specialist / Paralegal Lead
Client<\/span><\/span><\/span> An education company, a client of ICG, is undertaking a major student data and records remediation program designed to ensure accuracy, compliance, and data integrity across multiple systems.<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span> We are seeking several<\/span> <\/span><\/span>Remediation Agents \/ Paralegal Specialists<\/span><\/b> <\/span><\/span>to review, investigate, and correct student and financial record discrepancies while maintaining the highest standards of diligence, confidentiality, and professionalism.<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span> Role <\/span><\/span> Review and assess individual record cases for errors or inconsistencies.<\/span><\/span><\/span> Identify required information to correct or verify data.<\/span><\/span><\/span> Contact students and internal stakeholders to obtain missing details.<\/span><\/span><\/span> Apply procedural and compliance guidance consistently to each case.<\/span><\/span><\/span> Document all actions in a central case management system.<\/span><\/span><\/span> Coordinate with communications and compliance teams to ensure correspondence meets approved standards.<\/span><\/span><\/span> Support reporting and QA by preparing case summaries and validation evidence.<\/span><\/span><\/span> Escalate complex cases to the Remediation Senior Specialist for decision<\/span><\/span><\/span>.<\/span><\/span> Background in <\/span>paralegal, compliance, or case management<\/span><\/b> work (education, financial services, or government).<\/span><\/span><\/span> Strong documentation and analytical skills.<\/span><\/span><\/span> Excellent written and verbal communication.<\/span><\/span><\/span> Ability to interpret and apply policies accurately.<\/span><\/span><\/span> Comfort handling sensitive personal or financial information.<\/span><\/span><\/span> Proficiency with <\/span>Excel<\/span><\/b> and document management systems.<\/span><\/span><\/span> Reviewing and correcting data integrity issues in student or financial systems.<\/span><\/span><\/span> Conducting fact\-finding and student follow\-up communications.<\/span><\/span><\/span> Maintaining complete case records and audit trails.<\/span><\/span><\/span> Supporting QA and governance reporting activities.<\/span><\/span><\/span> How You'll Be Supported<\/span><\/b>
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<\/span><\/span><\/span><\/span>This role suits <\/span><\/span>paralegals or compliance professionals<\/span><\/b> <\/span><\/span> with strong attention to detail and comfort working in structured, evidence\-driven environments.<\/span><\/span>
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<\/span>You'll report to the <\/span>Remediation Senior Specialist<\/span><\/b>