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Posted 12 June, 2026

BAF Request: SYDNEY-586-Change Manager-Customer Experience

Internal Consulting Group
Sydney,NSW,Australia,2000 Full Time
Reference: 474_449993_405556000001240078

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Client<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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An existing ICG client - a major Australian Insurance & Services organization - is looking for a<\/span><\/span> <\/span><\/span><\/span><\/span><\/span>Change Manager<\/span><\/span><\/b> <\/span><\/span><\/span>to work within their customer experience and technology function with a Program Manager to provide support for the delivery a new customer facing app.<\/span><\/span><\/span><\/span>
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\n The Change Manager will assist in the development and implementation of communications plan for the above mentioned initiative.<\/span><\/span><\/span>
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The Change Manager will be part of a small team consisting of Program Manager and a number of specialized resources to facilitate and support the program. <\/span><\/span><\/span>
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\n Accountabilities will include:<\/span><\/span>
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  • Understanding the major pieces of work being undertaken
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  • Understanding the various parts of the organisation that will be affected by the program from frontline sales and service staff to all other parts of the organisation
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  • Developing (and\/or adjusting the existing) change plan including training, learning and development and communications
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  • Tailoring these changes plans depending on the stakeholder<\/span><\/span>
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    \n The successful professional will have:<\/span><\/span><\/span>
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    • Strong communication and interpersonal skills<\/span><\/span><\/span>
      <\/span><\/span>A highly regarded capability in written communication across a number of media<\/span><\/span><\/span><\/li>\n
    • 3\-5 years experience within an internal change team, preferably in Financial Services\/Insurance experience or experience in a consulting firm performing equivalent work<\/span><\/span><\/span>
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    • Strong commercial acumen that facilitates the translation of a complex program into a clear change plan<\/span><\/span><\/span>
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    • Related experience and\/or a working knowledge of developing a communications plan<\/span><\/span><\/span>
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    • The ability to work in complex multi\-dimensional environments at various levels of the organisation<\/span><\/span><\/span>
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      \n Logistics, Location & Rate<\/span><\/span><\/span><\/span>
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      \n Logistics:<\/b> <\/span><\/span>Starting within 2\-4 weeks and lasting for 6 months <\/span><\/span>(Likely extension to 9 months)<\/span><\/span>.<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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      \n Location:<\/span><\/span> <\/span><\/b><\/span>Sydney or Brisbane<\/span><\/span><\/span><\/span><\/span><\/span>
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      \n Offshore & Interstate candidates will only be considered if they cover their own travel and accommodation expenses.<\/span><\/span><\/span><\/span><\/span>
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      \n Rates:<\/span><\/b> <\/span><\/span><\/span>The daily gross rate range for the<\/span><\/span> <\/span><\/span><\/span>Change Manager<\/span><\/span><\/b> <\/span><\/span><\/span>would be $1,200\/day gross to the Professional.<\/span><\/span><\/span>
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      \n Close Date and time specified below<\/span><\/b><\/span>
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      Auckland<\/span>
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      7:00pm Monday 27th August 2018<\/span> <\/span>
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      Sydney\/Melbourne\/Brisbane<\/span>
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      5:00pm Monday 27th August 2018<\/span> <\/span><\/span><\/span><\/span>
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      Singapore<\/span>
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      3:00pm Monday 27th August 2018<\/span> <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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      Paris\/Brussels\/Stockholm <\/span>
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      09:00am Monday 27th August 2018<\/span> <\/span><\/span><\/span>
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      London<\/span>
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      08:00am

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