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Client<\/span><\/span><\/span><\/span><\/span><\/span>
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<\/span><\/span><\/p>\n An existing ICG client - a major Australian Insurance & Services organization - is looking for a <\/span><\/span>Change Manager<\/b><\/span><\/span><\/font> to work within their Contact Centre area with a Program Manager to provide support for the delivery of the new telephony system for the Contact Centre.<\/span><\/span>
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Role<\/span><\/span><\/span>
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The Change Manager will assist in the development and implementation of a change and communications plan for the above mentioned initiative.
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The Change Manager will be part of a small team consisting of Program Manager and a number of specialized resources to facilitate and support the program. <\/span><\/span>
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Accountabilities will include:<\/span><\/span>
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\n - Understanding the changes to processes in the contact centre that will occur as a result of the new telephony system<\/span><\/span>
<\/span><\/li>\n - Understanding the type and magnitude of change by role type in the contact centre<\/span><\/span>
<\/span><\/li>\n - Developing(and\/or adjusting the existing) change plan i<\/span>ncluding training, learning and development and communications<\/span>
<\/li>\n - Tailoring these changes plans depending on the impact group <\/span>
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<\/span><\/span>Change Manager <\/b><\/span><\/span><\/span>\n <\/div>\n \n
The successful professional will have:<\/span><\/span><\/span>
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\n - Strong communication and interpersonal skills<\/span>
<\/li>\n - A highly regarded capability in written communication across a number of media<\/span>
<\/li>\n - 3\-5 years experience within an internal change team, preferably in Financial Services\/Insurance or telephony experience or experience in a consulting firm performing equivalent work <\/span>
<\/li>\n - Strong commercial acumen that facilitates the translation of a complex program into a clear change plan<\/span>
<\/li>\n - Related experience and\/or a working knowledge of developing a communications plan<\/span>
<\/li>\n - The ability to work in complex multi\-dimensional environments at various levels of the organisation<\/span>
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Logistics, Location & Rate<\/span><\/span><\/span><\/span>
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Logistics:<\/b> Starting within 2\-4 weeks and lasting for 6 months (Likely extension to 9 months)<\/span><\/span><\/span><\/span><\/span><\/span>
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Location:<\/span><\/span> <\/span><\/b><\/span>Sydney or Brisbane<\/span><\/span><\/span><\/span><\/span><\/span>
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Offshore & Interstate candidates will only be considered if they cover their own travel and accommodation expenses.<\/span><\/span><\/span><\/span><\/span>
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Rates:<\/span><\/b> <\/span><\/span><\/span>The daily gross rate range for the <\/span>Change Manager<\/b> <\/span>would be $1,200\/day gross to the Professional.<\/span><\/span>
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Close Date and time specified below<\/span><\/b><\/span>
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\n \n \n Auckland<\/span>
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7:00pm Monday 27th August 2018<\/span> <\/span>
<\/td>\n <\/tr>\n \n Sydney\/Melbourne\/Brisbane<\/span>
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5:00pm Monday 27th August 2018<\/span> <\/span><\/span><\/span><\/span>
<\/td>\n <\/tr>\n \n Singapore<\/span>
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3:00pm Monday 27th August 2018<\/span> <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
<\/td>\n <\/tr>\n \n Paris\/Brussels\/Stockholm <\/span>
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09:00am Monday 27th August 2018<\/span> <\/span><\/span><\/span>
<\/td>\n <\/tr>\n \n London<\/span>
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08:00am Monday 27th August 2018<\/span> <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
<\/td>\n <\/tr>\n \n Toronto\/New York<\/span>
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03:00am Monday 27th August 2018<\/span><\/span><\/span><\/span><\/span><\/span>
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