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Posted 12 June, 2026

Consultant Gig #1013-Sydney-Financial Services-Arrears and Hardship Specialist

Internal Consulting Group
Sydney,NSW,Australia,2000 Full Time
Reference: 474_449993_405556000011807011

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Client<\/span><\/span><\/span>
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<\/span><\/span>A long standing ICG client is looking for a highly experienced<\/span> <\/span><\/span><\/span><\/span><\/span><\/span>expert hardship and arrears specialist<\/span><\/b> to join their team for up to 3 months full time with the possibility of extension.<\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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Role<\/span><\/span><\/span><\/span><\/span>
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\n These roles will be responsible for the delivery of specific initiatives. With a delivery background and ability to wear multiple hats, this role will be responsible for managing work across multiple teams including managing dependencies, risks and issues across work items. <\/span><\/span><\/span><\/span>
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This will include liaising between developers, service owners, architects to ensure the service is built and delivered to the customer.<\/span><\/span><\/span><\/span>
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Key Deliverables<\/span><\/b><\/span>:<\/span><\/span><\/span><\/b><\/span><\/span><\/b><\/span><\/span><\/span><\/span>
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  • Understand and improve current approach and process and policy<\/span><\/span><\/span>
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  • Identify arrears for immediate improvement, based on benchmarks and industry insights<\/span><\/span><\/span>
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  • Identify more significant initiatives and the investments required to support them<\/span><\/span><\/span>
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  • Roll their sleeves up and assist with implementation<\/span><\/span><\/span>
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    \n Experience and qualifications required:<\/span><\/b><\/span><\/span><\/span>
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    • Deep and proven experience in the Australian mortgage lending sector<\/span><\/span><\/span><\/span>
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    • Full fluency with all relevant regulation (Government and ABA)<\/span><\/span><\/span>
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    • Stakeholder interfacing \/ engaging with senior peers and credit, policy and process teams to receive required inputs \/ data<\/span><\/span><\/span>
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    • Consulting diagnostic, gap, improvement plan, operationalisation experience<\/span><\/span><\/span>
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      \n Logistics<\/span><\/span><\/span><\/span>
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      Start date: <\/span><\/b>Start immediately <\/span>Duration: <\/span><\/b>Flexible 3+ months<\/span><\/span><\/span><\/span><\/span>
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      Location: <\/span><\/b>Sydney <\/span><\/span><\/span><\/span><\/span>
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      Rate: <\/span><\/b>The net payment to the consultant will be $1650 + GST <\/span><\/span><\/span><\/span><\/span>
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      Application Close date: No later than Monday, 7<\/span>th<\/span><\/sup> <\/span><\/span>July 2025 at 5pm AEST<\/span><\/b><\/span><\/span>
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      \n \- <\/span><\/b><\/span><\/span>All Accredited Professional must become a<\/span> <\/span><\/span><\/b>Member of ICG<\/span><\/b> <\/span><\/span><\/u>if not already the case<\/span><\/b><\/span><\/span><\/i><\/span>
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