Consultant Gig #988-Sydney-CRM Embedment Support
Client<\/span><\/span><\/span><\/span><\/span><\/span> A prestigious client of ICG is embarking on<\/span> <\/span><\/span><\/span>an enterprise\-wide digital transformation centred around implementing a next\-generation industry\-specific CRM platform<\/span><\/b>. This initiative aims to modernise operations, consolidate systems, and leverage data analytics for strategic decision\-making across their diverse business units. We seek an exceptional technology consultant to help shape our proposal and drive successful project execution<\/span><\/span><\/span><\/span> The project is world\-class in nature and will require CRM expertise that satisfies the needs of a complex multi\-dimensional entertainment, education, recreation, accommodation, conference and event space, with the fusion of leading and bleeding\-edge technologies which will be showcased to local and global clients<\/span><\/span> Develop a comprehensive training strategy to support the adoption of a new CRM platform by a small marketing and communications team. <\/span><\/span><\/span> Create user guides and training materials that will help users understand the new workflow<\/span><\/span><\/span> Conduct training sessions for different user groups<\/span><\/span><\/span> Support change management initiatives<\/span><\/span><\/span> Enable knowledge transfer to internal teams<\/span><\/span><\/span> Skills and experience required:<\/span><\/b><\/span><\/span> 10+ years of enterprise CRM implementation experience<\/span><\/span><\/span> Deep expertise in modern CRM platforms and industry trends. Tessitura CRM experience and knowledge preferred. <\/span><\/span><\/span> Proven track record in large\-scale digital transformation projects<\/span><\/span><\/span> Excellence in stakeholder management and communication<\/span><\/span><\/span> Change management and training delivery expertise<\/span><\/span><\/span> Start date: <\/span><\/span> <\/span><\/span><\/span><\/span>4\-8 Weeks, support will be on a part\-time basis and be propositional to ability to add value <\/span>Duration: <\/span><\/b>we anticipate 2.5 \- 3 days a week, depending on the stage of the project<\/span><\/span><\/span> Rate<\/span><\/span>:<\/span><\/span> <\/span><\/span><\/span><\/span><\/b><\/span><\/span>The daily rate to the consultant will be AUD$1,750+ per day, reflecting the <\/span><\/span> seniority required and part time nature of the role<\/span><\/span><\/span>
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