Posted 12 June, 2026

Consultant Gig #984-SYDNEY-Govt-IT Service & Process Design Lead

Internal Consulting Group

Sydney,NSW,Australia,2000 Full Time

Reference: 474_449993_405556000010987290

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An ICG client is looking for<\/span> <\/span><\/span><\/span>an IT service and process design lead consultant<\/span><\/b> <\/span><\/span>(senior consultant\/manager level) to include in a tender for the development of a technology services target operating model, transitional implementation planning, and business readiness preparations for a government client.<\/span><\/span><\/span><\/span>
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\n Provide support for development of service delivery models, process models, system & tool usage, SLAs, risk controls, and migration plans for a target operating model design & implementation planning engagement.<\/span><\/span><\/span>
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Service delivery models (who, what, where, how)<\/span><\/span>
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Partnership & ecosystem engagement models<\/span><\/span>
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Process models (likely based on ITIL or similar)<\/span><\/span>
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Process\/service design<\/span><\/span>
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Competencies, capabilities definition & gap assessment<\/span><\/span>
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FTE determination<\/span><\/span>
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Process Metrics, SLA & KPI definition<\/span><\/span>
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Risk identification and control design<\/span><\/span>
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Review of testing use cases and regimes<\/span><\/span>
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Migration implementation planning<\/span><\/span>
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Skills and experience required:<\/span><\/b><\/span><\/span>
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- IT services experience<\/span><\/span><\/span>
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  \n Logistics<\/span><\/span><\/span>
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  Start dat<\/span><\/span><\/b>e:<\/span> <\/span><\/span><\/b>December<\/span> <\/span><\/span><\/span><\/span>Duration:<\/span> <\/span><\/span><\/b><\/span><\/span>6\-8 Weeks part\-time<\/span><\/span><\/span>
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  \n Location:<\/span><\/span><\/span><\/b> <\/span><\/span><\/span><\/span><\/span>Sydney <\/span><\/span><\/span><\/span><\/span>
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  Rate<\/span><\/span><\/span>:<\/span><\/span> <\/span><\/span><\/span><\/span><\/b><\/span><\/span><\/span> <\/span><\/span><\/span><\/span><\/b><\/span><\/span><\/span> <\/span><\/span><\/span><\/span><\/b><\/span><\/span><\/span>Daily rate to the consultant will be up to AUS$1,200 depending on level of experience and seniority<\/span><\/span><\/span><\/span><\/span> <\/span><\/span><\/span><\/span>
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