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Posted 12 June, 2026

Consultant Gig #1014-Australia-Business Banking-Arrears Management Expert

Internal Consulting Group
Australia,NSW,Australia,2000 Full Time
Reference: 474_449993_405556000011832001

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Client<\/span><\/span><\/span>
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<\/span><\/span>A long standing ICG client is looking for a business banking arrears management specialist to assist an existing ICG team with a major transformation of the client's collections and recovery operating model covering systems, processes and people.<\/span><\/span><\/span><\/span>
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Role<\/span><\/span><\/span><\/span><\/span>
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\n Support a multi\-stream project team, providing specific expertise, benchmarks, and deep industry experience.<\/span><\/span>
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Key Deliverables<\/span><\/b><\/span>:<\/span><\/span><\/span><\/b><\/span><\/span><\/b><\/span><\/span><\/span><\/span>
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  • Provide capability maturity frameworks.<\/span><\/span><\/span>
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  • Provide and review process maps for best practices<\/span><\/span><\/span>
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  • Provide or help the team gain access to relevant benchmarks across the industry<\/span><\/span><\/span>
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  • Define and map best\-in\-class arrears and early warning processes across pre\-delinquency, delinquency and recovery stages, including customer journey and treatment segmentation.<\/span><\/span><\/span>
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  • Recommend improvements to customer contact strategies (e.g. cadence, channels) and governance frameworks (e.g. escalation paths, oversight of non\-performing loans).<\/span><\/span><\/span>
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    \n Experience and qualifications required:<\/span><\/b><\/span><\/span><\/span>
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    • Lead role in a business bank managing arrears, collections and or recoveries spanning several years recently<\/span><\/span>
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    • Management consultant with multiple recent project experience in this field in recent years<\/span><\/span>
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      \n Logistics<\/span><\/span><\/span><\/span>
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      Start date:<\/span> <\/span><\/span><\/b>August<\/span> <\/span><\/span>Duration: <\/span><\/b><\/span><\/span>Initial project 8 Weeks, on a flexible basis, full time or part time based on availability and experience and any conflicts<\/span><\/span><\/span>

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      Location: <\/span><\/b><\/span>Australia<\/span><\/span><\/span>
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      Rate: <\/span><\/b><\/span>The daily net rate to the consultant will be defined by seniority and experience but as a minimum will be $2,000 + GST a day<\/span><\/span><\/span>
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      \n Application Close date: No later than Tuesday 15th, 2025 at 5pm AEST<\/span><\/b><\/span><\/span>
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      \n \- <\/span><\/b><\/span><\/span>All Accredited Professional must become a<\/span> <\/span><\/span><\/b>Member of ICG<\/span><\/b> <\/span><\/span><\/u>if not already the case<\/span><\/b><\/span><\/span><\/i><\/span>
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      \- APT's (Resume's) must be lodged (by<\/span> <\/span>EOD<\/span> <\/span>Application Close date<\/span><\/b> above<\/span><\/span><\/b><\/span>) <\/span><\/b><\/span>We will review all APT's and select the best 3 for the client. The client will then conduct interviews<\/span><\/b><\/span>.<\/span><\/b>
      <\/span>\- <\/span> <\/span>Please note that the net rate quoted is an ICG Affiliate rate available for <\/span><\/b><\/span><\/b> <\/span><\/span><\/span> <\/span><\/b><\/span><\/b>
      <\/span>ICG Members only. <\/span><\/b><\/span><\/b><\/i><\/span><\/span><\/span><\/span><\/p>

      \- Any previously agreed and documented rates for candidates introduced to ICG via approved 3rd parties will be honoured.<\/span><\/i><\/b><\/span><\/b><\/span>

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