Customer Support Mandarin Speaker

Hiring: Mandarin-Speaking Customer Support Executive (On-Site | Visa Support Available)

We are looking for a detail-oriented and customer-focused Mandarin-speaking Customer Support Executive to join our team. This role is ideal for someone who thrives in a fast-paced environment, communicates confidently, and is committed to delivering high-quality service.

Location: On-site
Visa Support: Provided
Employment Type: Full-time

What You'll Do

• Handle and support Sales Executives' requests while resolving customer issues efficiently
• Ensure all processes align with pricing guidelines, company policies, and regulations
• Verify sales information on every interaction to ensure accuracy and compliance
• Manage and resolve first-level sales escalations
• Follow up daily on unresolved cases until full resolution
• Deliver professional and high-quality support to external customers
• Create a positive, customer-friendly experience through effective communication
• Provide timely, accurate assistance while maintaining integrity and adherence to SOPs

What We're Looking For

• Fluent in Mandarin and good command of English
• Strong verbal and written communication skills
• Detail-oriented with strong problem-solving ability
• Ability to handle pressure and manage multiple cases simultaneously
• Customer-first mindset with a professional attitude
• Prior experience in customer support or sales support is a plus (not mandatory)

What We Offer

Competitive salary package
Full visa and relocation support
Career growth in an international environment
Structured training and onboarding