Customer Service Representative

About the role

Working with our Customer Service team you will be responsible for withholding a depth of knowledge of our products and customer’s and will manage our customer’s journey from Sales Representative through to the shipment of goods here at MCC. This is a great opportunity for someone with a great customer centric background to progress your career and be part of a global organisation.

An exciting and immediate opportunity for a Customer Service Representative to join our established team based at our Melbourne plant.

Duties include:

• Provide excellent customer service throughout our customers journey here at MCC.
• Develop and remain committed to a thorough understanding of MCC’s products, services, policies, and processes to provide accurate and up-to-date information to customers.
• Completes non-compliance reports as required.
• Handle numerous orders simultaneously and follow their pathway to different situations.
• Collaborate across our internal teams to coordinate and support the customer journey and provide support for fellow colleagues during times of absence or peak periods.
• Exhibits understanding and appreciation of opposing perspectives on issues and adapts a flexible approach as situations change.

About you

• Intermediate proficiency personal computer skills using the windows operating system.
• Ideally you will have experience in customer service within the manufacturing industry.
• Can demonstrate an impeccable phone manner and ability to establish & maintain positive relationships with strong written and verbal communication skills.
• Excels in organisation & time management skills and is flexible & adaptable to changing workload.
• Familiarity with CRM software or other customer support tools
• Full colour vision (no colour blindness).

The benefits

• Competitive remuneration
• Free onsite parking
• Local & global career opportunities
• Employee Assistance Program (EAP), a free confidential support service
• Employee referral program, our employees are rewarded for helping us find great talent!
• Reward & recognition programs aligned to our values and with high performance.
• Part of an organisation that strongly believes in sustainability goals to make a difference to our planet.