Operations Manager

Purpose

As the Operations Manager, your focus is on fostering a positive guest experience, maximising revenue, and ensuring seamless and efficient operations across all areas of the property. By nurturing a unified team culture built on collaboration, you will drive a collective commitment to excellence.

Primary Responsibilities

• Lead by example, collaborating closely with the General Manager and departmental leaders to efficiently manage operational needs
• Engage in forward planning and strategic thinking for future success to ensure profitable operation across all departments
• Set performance benchmarks and define expectations across departments to continuously enhance and uphold service standards
• Implement and maintain safety protocols and security measures with guests, staff, and property in mind
• Address and find solutions to operational issues and challenges
• Provide mentorship and guidance to empower teams in developing their own expertise and personal growth

Skills and Experience

• Proven experience as a Department Head or Operations Manager
• Proven strong financial and business acumen
• Genuine and effective communicator, adept at managing relationships with both internal and external stakeholders
• Outstanding organisational skills with a keen ability to prioritise tasks and respond promptly
• Poised and composed, even in high-pressure situations
• Able to accommodate a flexible schedule, including mornings, evenings, weekends, and public holidays as required