Guest Experience - Contact Centre & Online Support (Winter 2026)

Resort: Perisher
Employment Types: Winter Seasonal

Season Commencement: April - June 2026
Applications Stage: Looking for candidates for an immediate start!

Work in our Guest Experience Team

This is your opportunity to be part of our Contact Centre of Excellence - a fast-paced, supportive team working behind the scenes to shape exceptional guest experiences from the very first interaction.

Onsite, back-of-house role within a high-performing Guest Experience team
Seasonal employment from April through to September/October
Remote working options available, for the right candidate
Please apply only if you're genuinely interested with our Contact Centre of Excellence

As a Guest Services Assistant, you'll be the voice and support behind our guest journey. Whether it's phone, email, or Live Chat, you'll help guests plan, book, and prepare for their visit with confidence and clarity.

Working closely with our in-resort teams and wider Guest Services network, you'll help ensure everything is aligned before guests even step on snow. Your attention to detail, communication skills, and commitment to service will directly contribute to smooth arrivals and memorable experiences.

If you thrive in a collaborative, fast-moving environment where accuracy and guest care go hand in hand, this is your chance to be part of the team that makes it all work behind the scenes.

What You'll Do

• Support guests via email, phone, and Live Chat across their booking and planning journey
• Provide accurate, timely information on Epic Australia Pass products, resort offerings, and general enquiries
• Help guests make informed decisions that suit their needs and circumstances
• Collaborate with in-resort Guest Services and internal teams to resolve issues and escalate where required
• Ensure guests are well-prepared and supported for a smooth, positive experience from planning through to arrival

What You'll Bring

• Experience in customer service or a strong interest in guest support roles
• Confidence using digital systems, online platforms, and multiple communication channels
• Strong written and verbal communication skills
• A proactive, adaptable approach with the ability to work in a fast-paced environment
• Strong problem-solving skills with a focus on accuracy and timely resolution

What's In It for You

• Make a real impact behind the scenes, delivering exceptional guest experience and operational excellence
• Enhance your professional skills and create pathways for seasonal or career opportunities in Australia and international alpine resorts
• A Vail Resorts Australia Staff Lift Pass
• Up to 40% discount on food, retail and rentals across the resort
• A supportive, inclusive team culture built around respect, growth, and mountain life
• A workplace where learning, contribution, and fun go hand in hand
• Access to wellness programs, staff events, and employee recognitions initiatives

What We're About

Vail Resorts Australia operates some of Australia's most iconic alpine destinations. Our teams bring the mountains to life through professionalism, energy, and genuine care for every guest. Guided by our values - Be Inclusive | Do Good | Be Safe | Have Fun | Serve Others | Drive Value | Do Right - we create workplaces where people feel supported, respected, and part of something bigger.

Next Steps

Excited to join our team? Apply now through our Career Center!

If you have any issues, please reach out to the Talent Acquisition team via the HR Help Centre - we're here to help!

We also love that you're keen to join our team - just make sure this role is the one you're truly interested in before applying.

Our staff accommodation spots are limited and reserved for full-season team members, so be sure to tell us your availability and if you'll need a place to stay.

To help us review your application smoothly, please attach any relevant certification:

Help create unforgettable winter adventures - Apply now and start your journey with us!