Posted 12 June, 2026
Product Support Advisor - FIFO
Cummins
Newman, Western Australia, Australia
Full Time
Reference: 218_758794_2424871
In this role, you will make an impact in the following ways:
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.- Perform advanced diagnostics, repairs, overhauls, and rebuilds on Cummins High Horsepower engines in a fieldservice environment with minimal supervision.
- Support Rio Tinto's mining operations by ensuring maximum fleet availability, reliability, and operational safety.
- Carry out scheduled and unscheduled preventative maintenance, following Cummins and OEM procedures.
- Interpret complex engine system interactions-including fuel systems, electronic controls, cooling, exhaust/aftertreatment, and driveline-to accurately identify and resolve root causes.
- Provide onsite customer support, manage expectations, and communicate technical outcomes clearly and professionally.
- Coach, mentor, and support junior technicians and apprentices, including reviewing repair plans, parts interpretation, and workflow accuracy.
- Complete all service documentation, warranty claims, technical notes, and diagnostic reports within Cummins systems.
- Identify potential sales or service opportunities, such as component upgrades, parts requirements, or preventative maintenance improvements.
- Maintain company tooling, equipment, and service vehicle in safe, clean operating condition.
- Comply with all Cummins and Rio Tinto Health, Safety & Environmental (HSE) requirements, participating actively in hazard reporting, Take 5s, and continuous safety improvement initiatives.
- Escalate complex technical issues through defined Cummins technical escalation channels to ensure timely and accurate resolution.
Rio Tinto Hope Downs 4
8/6 Roster Day shift Only
HHP Experience Required
Field Service Experience essential
Looking after fleet Komatsu 830Es, Komatsu WA1200, Komatsu PC550, Hitachi EX5600-7
To be successful in this role you will need the following:
- Significant field service experience with expertlevel technical capability in Cummins High Horsepower (HHP) engines (QSK19, QSK38, QSK50, QSK60).
- Proven experience working on large mining fleets, including:
- Komatsu 830E haul trucks
- Komatsu WA1200 loaders
- Komatsu PC550 excavators
- Hitachi EX56007 excavators
- Ability to interpret and use Cummins INSITE, electronic diagnostic tools, technical publications, and troubleshooting workflows.
- Strong problemsolving and decisionmaking skills when working with highcomplexity systems and remote field conditions.
- Excellent communication skills with a strong customerservice focus.
- Vocational trade qualification (Cert III Heavy Diesel or equivalent); Apprenticetrained Engine Technician preferred.
- Valid driver's license and ability to meet site access, medical, and compliance requirements.
- Safetyfirst mindset with a strong commitment to following processes, assessing risk, and contributing to a zeroincident workplace.
