Posted 11 June, 2026
Technology Support III, Payments Technology
JP Morgan Chase
Sydney,AU-NSW,AU,2000
Full Time
Reference: 218_663356_210721705
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Corporate and Investment Banking (CIB) Technology, under the APAC Payments Production Management team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
- Provide endtoend application or infrastructure service delivery to enable successful business operations of the firm.
- Support daytoday maintenance of the firm's systems to ensure operational stability and availability.
- Monitor production environments for anomalies and address issues using standard observability tools.
- Lead major incident bridges, coordinate crossfunctional recovery, and communicate status to business and technology stakeholders.
- Own postincident reviews and problem management; drive corrective and preventive actions.
- Assess and implement production changes with appropriate risk evaluation and release readiness.
- Reduce toil through automation and runbook improvements; mentor junior engineers and uplift operational standards.
Required qualifications, capabilities, and skills
- Bachelor's Degree in Computer Science or equivalent
- 3+ years of experience troubleshooting, resolving, and maintaining information technology services.
- Demonstrated knowledge of applications and infrastructure in largescale technology environments, both onpremises and public cloud.
- Experience with observability and monitoring tools and techniques.
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework.
- Experience supporting realtime or lowlatency production systems in 24x7 environments, including incident triage, recovery, and postincident followups.
- Primary support during business hours; afterhours oncall coverage on an asneeded, rostered basis for critical incidents.
- Working knowledge of clearing and settlement windows and scheme SLAs/cutoffs, with effective communication to business and technology stakeholders.
Preferred qualifications, capabilities, and skills
- Experience with one or more generalpurpose programming languages and/or automation scripting.
- Working understanding of public cloud.
- Experience with Australia's payments systems: NPP, BECS, and RBA RITS (RTGS); exposure to similar APAC schemes.
- ISO 20022 familiarity and understanding of scheme SLAs/cutoffs.
- Participation in DR/BCP exercises and capacity/performance monitoring for highthroughput payment flows.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
