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Posted 11 June, 2026

Technical Support Engineer

Omnicell
Australia Full Time
Reference: 218_611027_5328

Title: Technical Support Engineer

Essential Functions:

In order to work effectively as a Technical Support Engineer and general customer service functions, the position is expected to:

  • SureMed training and implementation.
  • SureMed software support
    • All level 1 support functions, including initial problem diagnosis and replication
    • After hours support coverage as per work conditions
  • Order processing
  • General customer service (account queries, order issues etc)
  • General marketing activities (sending out pack samples, marketing kits)
  • Attendance at trade shows
  • Coverage during annual leave and holidays


Required Knowledge and Skills:

The successful candidate will have the following skills:

  • Ability to use remote desk top tools

  • Ability to install and configure Windows printer drivers

  • Browser configuration

  • Basic Windows navigation and trouble shooting

Preferred Knowledge and Skills:

  • Customer service skills

  • Knowledge of pharmacy DAA packing systems and workflows

Work Conditions:

  • Occasional after hours support

  • Travel required for trade shows

  • Remote and in office

  • Base Compensation: A$60K to A$85K (Actual compensation is subject to variation due to such factors as location, education, experience, and skillset.)

Since 1992, Omnicell has been committed totransforming pharmacy carethroughoutcomes-centric innovationdesigned to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider's most trusted partner by our guiding promise of "Outcomes. Defined and Delivered."
Our comprehensive portfolio ofrobotics, smart devices, intelligent software, and expert servicesis helping healthcare facilities worldwideto improve business and clinical outcomesas they move closer to the industry vision of the Autonomous Pharmacy.
Our guiding principles inform everything we do:
  • As Passionate Transformers, we find a better way to innovate relentlessly.
  • Being Mission Driven, we consistently deliver on our promises.
  • Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.
  • Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
  • Intellectually Curious, eager to think deeper to learn and improve.
  • In Doing the Right Thing, we lead by example in ALL we do.
We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster inclusion and belonging, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.

Omnicell is dedicated to fostering an inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at [email protected].

At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.

Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.

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