Student Support Hub Coordinator

Student Support Hub Coordinator

Fremantle campus
Full-time opportunity, Continuing contract

• Join a dynamic Student Support Hub team where you'll help ensure smooth day-to-day operations.
• Join the university that takes a personalised approach to education.
• $91,880 (level 6) + 14.5% superannuation.

About the university

We believe in the power of education to transform lives, strengthen communities and help people become the best version of themselves. The University of Notre Dame Australia is a modern, national Catholic university that serves more than 12,000 students across its campuses in Fremantle, Broome and Sydney.

With a community of over 1,000 academic and professional staff, Notre Dame is recognised for its personalised learning environment, strong graduate outcomes and holistic educational philosophy rooted in critical thinking, ethics and the Catholic intellectual tradition.

About the office

The Office of the Associate Deputy Vice Chancellor - Academic & Registrar supports the University's academic delivery and ensures registrar requirements are met. It also coordinates student experience and student-facing activities in collaboration with the Academic Registrar, serving as a key link between Student Administration, Student Life, and the Library.

About the role

The Student Support Hub Coordinator supports the smooth operation of the Student Support Hub by coordinating enquiry management and ensuring a consistent, high-quality student support experience. The position reports to the National Manager, Student Support Hub.

Key Responsibilities

• Coordinate daily Student Support Hub operations to ensure efficient, student-centred service delivery and achievement of service targets.
• Manage escalated and complex student enquiries, providing effective resolutions while ensuring compliance with University policies and procedures.
• Utilise CRM and student management systems to maintain accurate records, monitor service performance, and identify process improvement opportunities.
• Monitor team workloads, reallocated tasks during staff absences, and provide coaching and on-the-job guidance to support staff development.
• Collaborate with internal stakeholders across the University to facilitate effective communication, referral pathways, and student support outcomes.
• Analyse student enquiry trends and contribute to continuous improvement initiatives to enhance service quality, operational efficiency, and the overall student experience.

Qualifications, skills & experience

• Demonstrated leadership experience providing clear direction, guidance, and coordination to staff within fast-paced customer service and operational environments.
• Advanced computer proficiency, including Microsoft Office and Customer Relationship Management (CRM) systems,
• with exceptional attention to detail in preparing accurate documentation, reports
• Strong communication skills, with a proven ability to build and maintain effective working relationships across diverse teams and organisational levels.
• Foster a positive team culture through coaching, collaboration, and performance support, contributing to high levels of staff engagement and service excellence.
• Highly organised with the ability to exercise initiative, sound judgement, and prioritise competing demands while consistently meeting deadlines.
• Delivered high-quality customer service by providing accurate information, maintaining confidentiality, and supporting individuals from diverse backgrounds with professionalism and respect.

Benefits

• Ongoing training and development opportunities to help you grow and succeed in your career.
• A positive, supportive, and collaborative team environment.
• Discounted study at the University.

How to apply

Please apply online with a resume and cover letter outlining your suitability for the role.

Applications closing date: 23 June 2026

For further information on how to apply, please visit:How to apply | Notre Dame

Applicants are expected to have current and valid work rights in Australia.

Aboriginal and Torres Strait Islander people are encouraged to apply.

The University of Notre Dame Australia seeks to increase the diversity of our workforce to better meet the different needs of the University and its stakeholders and to improve equal opportunity outcomes for our staff.

The University is committed to providing a safe, respectful and inclusive working and learning environment.

The successful candidate will be required to complete a self-declaration regarding Gender-Based Violence (as required by the National Code) as part of the pre-employment process. For more information on this please refer to our website.

Contact us

Please direct your queries regarding this role toMarcia Rodrigues, [email protected]

Unsolicited contact from recruitment agencies will not be entertained.