Hospitality Executive - All-Rounder

Purpose

As a Hospitality Executive – All-Rounder, you will play a key role in delivering a premium workplace experience across concierge and hospitality services. Supporting tenants, guests and clients, you will create a welcoming environment through exceptional customer service, seamless food & beverage delivery and proactive front-of-house support, ensuring every interaction reflects the standards of a 5-star hospitality experience

Primary Responsibilities

• Deliver a professional and welcoming front-of-house experience for tenants, guests and visitors
• Provide food & beverage service across meeting rooms, events and hospitality spaces
• Set up and maintain conference rooms, kitchenettes and lounge areas to premium presentation standards
• Assist with concierge services including building enquiries, workspace support, deliveries and tenant requests
• Proactively engage with tenants and visitors throughout the lobby and workplace precinct
• Coordinate catering requests and support tenant activations, meetings and events
• Respond to feedback, anticipate guest needs and resolve issues promptly and professionally
• Support daily operational, administrative and stock management tasks while contributing to a positive team culture and exceptional workplace experience

Skills and Experience

• Previous experience in hospitality, concierge, customer service or premium workplace environments
• Strong food & beverage service background with experience in conference, events or lounge-style service highly regarded
• Passion for delivering exceptional customer experiences and creating meaningful interactions
• Professional communication skills with the ability to build positive relationships with tenants, guests and stakeholders
• Well-presented, proactive and adaptable with the ability to work across multiple service areas
• Ability to thrive in a fast-paced environment while maintaining high attention to detail and service standards