Vietnamese-Speaking Sales Service Representative

Vietnamese-Speaking Sales Service Representative

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is looking for a Vietnamese-Speaking Sales Service Representative to support inbound sales inquiries and provide exceptional customer service to individuals seeking debt settlement and debt consolidation solutions.

This role is a key part of the customer service and sales team, focused on engaging prospective clients who have already expressed interest in the company's services. You will help educate potential clients, answer questions, identify financial needs, and guide them toward appropriate solutions.

The ideal candidate is bilingual in Vietnamese and English, customer-focused, sales-oriented, and comfortable discussing sensitive financial matters with professionalism and empathy.

Key Responsibilities

Inbound Sales & Customer Support

• Answer incoming calls from prospective clients interested in debt settlement and debt consolidation services
• Provide accurate information about available programs and financial solutions
• Address client questions and concerns with professionalism and empathy
• Guide potential clients through available options and next steps

Lead Follow-Up & Outreach

• Follow up on leads generated through marketing campaigns and referral channels
• Maintain consistent communication with prospective clients throughout the sales process
• Conduct outbound follow-up and cold calls when required
• Build trust and strong client relationships through consultative conversations

Client Relationship Management

• Understand each client's financial situation and recommend appropriate solutions
• Maintain a positive customer experience throughout the client journey
• Ensure timely responses and consistent follow-up

CRM & Documentation

• Maintain accurate and detailed records of client interactions and transactions
• Update CRM systems with notes, activities, and communication history
• Track lead progress and ensure proper pipeline management

Team Collaboration

• Work closely with sales and customer service teams to achieve company goals
• Share feedback and insights that improve service quality and conversion rates
• Stay informed on industry developments and company offerings

Requirements

Experience

• Previous experience in sales, customer service, call center, or client-facing roles
• Experience within financial services, debt settlement, debt consolidation, lending, or related industries is preferred

Language Requirements

• Fluent verbal and written communication skills in Vietnamese and English
• Ability to communicate professionally with both Vietnamese-speaking and English-speaking clients

Core Skills

• Strong interpersonal and relationship-building abilities
• Professional phone presence and active listening skills
• Strong organizational and time-management abilities
• Ability to remain calm and professional during sensitive financial conversations
• Comfortable working independently and as part of a team in a fast-paced environment

Technical Skills

• Experience using CRM systems and customer management software
• Comfortable learning and utilizing new technologies and communication platforms

What Makes You a Strong Fit

• You enjoy helping people navigate financial challenges
• You communicate clearly, professionally, and empathetically
• You are confident handling inbound inquiries and outbound follow-up calls
• You thrive in customer-focused, performance-driven environments
• You are organized, detail-oriented, and dependable

What We Offer

• Competitive base salary
• Attractive performance-based incentives
• Comprehensive training and ongoing support
• Positive and collaborative work environment
• Career growth and advancement opportunities

What Success Looks Like

• Strong client satisfaction and engagement
• Consistent lead follow-up and conversion performance
• Accurate CRM documentation and pipeline management
• Professional handling of sensitive financial conversations
• Positive contribution to team and company goals

Interview Process

• Initial Screening Call
• Recruiter Interview
• Client Interview
• Offer & Onboarding

Apply Now

If you're bilingual in Vietnamese and English, enjoy helping people, and thrive in customer-facing sales environments, we'd love to hear from you.