Member Services Officer - NSW & WA

Member SERVICES Officer

UNITED WORKERS’ UNION

The United Workers Union is seeking a highly motivated individual to join our Member Services Team in either Sydney or Perth on a permanent, full-time basis.

The Membership Services Team plays a vital role in delivering exceptional day-to-day support to UWU members while ensuring high-quality and accurate data management..

Please note: If the position is based in our Perth office, an early start time of 7:00 am is required to align with operations.

ABOUT UNITED WORKERS’ UNION

United Workers’ Union is a powerful member-led union whose sole purpose is to serve the collective interests of members in workplaces and communities by winning significant and long-lasting gains. The Union is driving change by growing union membership, developing leadership amongst our members, encouraging active member participation in the union, building and enforcing standards in our sectors, and campaigning both politically and in the community.

As a union with a proudly diverse membership, we are committed to equity and inclusion; and continuing to build a union that is truly representative of the workers we cover. We encourage applications from people of Aboriginal and Torres Strait Islander backgrounds, people from diverse cultural and linguistic backgrounds, LGBTQIA+ people and women.

The United Workers Union is proudly affiliated with the Australian Labor Party.

KEY RESPONSIBILITIES

• Deliver professional and friendly service to all Union members, including staffing inbound phone lines
• Process membership transactions including new applications, financial updates, and resignations
• Maintain high standards of data entry accuracy and proactively improve data quality
• Resolve member enquiries and escalate issues where required
• Adhere to established procedures, systems, and work practices
• Maintain strict confidentiality and comply with data protection guidelines
• Undertake additional duties as required, commensurate with the role
• Promote and uphold the Union’s values of equity, diversity, and inclusion

KEY SELECTION CRITERIA

A Member Services Officer demonstrates:

• Excellent customer/member service skills
• Strong attention to detail and accurate data entry capability
• Ability to follow processes and take direction effectively
• Excellent verbal and written communication skills
• Intermediate skills in Microsoft Office
• A genuine commitment to the values of the United Workers Union

To perform this job, you will also be required to have or obtain and maintain:

• Right of Entry Permits; and
• Immunisation against COVID-19 or have a medical exemption

REMUNERATION

An attractive remuneration package will be offered to the successful applicant, which will include:

• Competitive Base Salary: $79,203 gross per annum (UWU Level 2)
• 16% superannuation;
• 4 weeks annual leave plus 25% leave loading

HOW TO APPLY

Please submit your resume, together with a cover letter addressing the selection criteria to Julie Kolevska, Deputy Director (People, Culture and Change) through the UWU Careers Portal

CLOSING DATE

Completed applications must be received by 4pm (AEST) Fridays 12 June.

For further information about the role, please email [email protected]