Service Desk System Support

Company Description

Australian Business Awards - Employer of Choice 2023, 2022 & 2021 HR Awards - Excellence Awardee, Employer of Choice 2022 AFR BOSS Best Places to Work - 2022 HRD Employer of Choice - 2021Welcome to Publicis Groupe ANZ.

Here you will get an inside look at life within our network, including the brilliant people working across our agency brands. Publicis Groupe is a world leader in marketing communication and digital business transformation, driven through the alchemy of data, creativity, media, and technology.

Our connected platform of companies and capabilities is more than an operational framework.

It's a cultural model we've built to unite our people in a collaborative way of thinking and working. Publicis Groupe offers its clients seamless access to the expertise of its 80,000 talents across 100 countries globally.

In Australia, our powerhouse of marketing capabilities stretches across creative agencies (Saatchi & Saatchi, Leo, Publicis Worldwide), media agencies (Starcom, Zenith, Spark Foundry, Performics, Atomic 212), Razorfish, Digitas, Epsilon, Arc, Prodigious, PXP, PMX, and PR (Herd MSL). We also have Publicis Sapient driving digital business transformation for our clients.

Overview

OVERVIEWProvide day to day support/troubleshooting for all SMD finance related functionality for Publicis media agencies Starcom, Spark Foundry, Zenith, Razorfish (Performics), PMX, Atomic 212 and Resources.KEY ACCOUNTABILITIES

• Monitor the MSS Inbox & respond to queries in a timely manner

• Report & document errors in the MediaOcean Support portal

• Onboard new employees/manage terminations & transfers for SMD access

• Manage AQ allocations

• Perform bi-annual user access audits

• Maintain Spectra MD masterfiles (excluding Client ), for set up of Medium, Creditor and Product codes

• Maintain ALTAIR conversions

• Troubleshoot SAP posting issues

• Perform updates of client booking data including service fee, commission, commission rebate, AASC, PO, Approval Number over-rides

• Troubleshoot WebRDS issues

• Assist with ad-hoc projects as required

• Raise IT Service Requests for Spectra MD/IT related issues

• Update ALTAIR (SAP) user access

KEY COMPETENCIESExperience/Qualifications

• 1+ years Spectra MD experience

• Customer support or service experience would be advantageous but is not mandatory

• Exposure to SAP highly regarded

Skills (including technology)

• Spectra MD

• Microsoft Office

• Basic IT literacy

Behaviours:

• Excellent time management & organisational skills

• Ability to work independently but remain a team player

• Attention to Detail

• Integrity & Trust

• Drive for Results

• Strong problem solving & analytical ability

• Passion for assisting users & resolving their issues

• Can-do attitude

• Excellent communication skills, both written & oral

#LI-AN1

Additional Information

Publicis Groupe benefits: Be a part of the Publicis Groupe family, recent winner of the Employer of Choice Awards and one of the world's most progressive and dynamic modern communications businesses. You can learn more about us at www.publicisgroupeanz.com.

Enjoy all the perks that come with our network offering:

• A comprehensive Wholeself program supporting physical, mindful, and financial wellbeing.
• A creative, lively, and rewarding office environment where people love working with each other, supported by our Publicis Liberte flexibility approach - "working your way with us."
• Access to our Global AI Platform Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network.
• Extensive Learning & Development opportunities including more than 15,000 learning programs via our online learning platform, Marcel Classes.
• A culture of open feedback and support to reach your goals through our Career Conversations program.
• A committed Diversity, Equality, and Inclusion strategy driven through our Viva Women, Egalite, enABLE, EmbRACE, and Ecologique committees.
• Leave benefits including Birthday Leave, Flexible Public Holidays, and an additional 5 days of leave after 2 years of service.
• Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year.
• Parental leave policy with up to 18 weeks based on tenure, paid primary carer leave, secondary carer swap, and Cub Care leave.
• Access to counsellors, psychologists, and professionals through Sonder, an all-in-one digital wellbeing technology platform designed to support psychological, medical & safety needs.
• A workplace that stands together to provide a more open, supportive, and recovery-forward culture for all employees with life-threatening illnesses. Read more about our Working With Cancer Pledge: https://workingwithcancerpledge.com/
• Proud partners of Diversity Council Australia, Pride in Diversity, Family Friendly Workplaces, Supply Nation, and the Australian Disability Network.

If you don't tick every box in this ad, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity rather than ticking boxes - so if this role resonates with you, please apply.

Diversity. Inclusion. Equity. More than just words; these are part of our DNA. At Publicis Groupe, we are committed to the inclusion and recognition of all people regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status, and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate. We value diversity and the skills, knowledge, and experience that difference brings to our culture and solutions.

Uniqueness is powerful; without it, we wouldn't be where we are today. So be you - we like it that way.

We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process. If you need any assistance or adjustments, please contact us via [email protected]; your personal information will be kept confidential.