Change and Release coordinator

Australian Citizens With NV1 Clearance residing in Australia only respond

This position is responsible for developing and managing the Change and

Configuration management process in accordance with ITIL best practices. The

Change and Release Coordinator ensures that all ICT assets, including hardware,

software, and documentation, are properly identified, recorded, and maintained in

the Configuration Management Database (CMDB). Key duties include;

Establish and maintain change and configuration management policies and

procedures in accordance with ITIL best practice;

Develop and maintain the CMDB and ensure that it accurately reflects the

current state of the ICT infrastructure

Monitor and report on the effectiveness of the change and configuration

processes and recommend improvements as necessary;

Conduct audits and reviews of the change and configuration management

processes and practices to ensure compliance with policies, procedures, and

A minimum of 5 years of experience in Change Management roles and hold

a firm understanding on the internal workings of Defence ICT and ITIL

responsibilities;

Experience within High Priority Incident Management;

Experience using the Defence Service Management System;

Proven client relationship management and able to translate technical issues

into clear business English;

Attention to detail with the ability to create high quality documentation and

procedures;

Practical knowledge of Change, Configuration, and Asset management (ITIL

V4 practices);

Practical knowledge of Incident and Problem management (ITIL V4

practices);

Experience effectively leading small teams of technical personnel (i.e. 5

people).