Configuration Officer ServiceNow NV1

Australian Citizens With NV1 Clearance previous defence exp preferred

Required Skills and Experience:

• Tertiary education in Computer Science, Information Systems, or a related field or a minimum of 5 years of experience in Configuration Management and/or Service Management roles
• Hold a firm understanding on the internal workings of Defence ICT
• Experience using Configuration Management Tools with practical knowledge of Change, Configuration, and Asset Management (ITIL V4 practices);
• Proven client relationship management and able to translate technical issues into clear business English;
• Attention to detail with the ability to create high quality documentation and procedures;

Desirable Skills and Experience

• Practical knowledge of Incident and Problem Management (ITIL V4 practices);
• ITIL foundation, intermediate, or expert certification
• Experience using the Defence Service Management System and/or ServiceNow

Strong analytical and problem solving skills, with the ability to identify and resolve issues quickly;

Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams;

• Ability to work independently with minimal supervision (including working remotely), and to prioritise effectively.