Contact Centre Agent

Your role will be a combination of handling a high-volume of inbound calls and supporting with online appointments, ensuring patients have a smooth and positive bookings experience for their diagnostic procedures.

You will be required to be available for 7.6 hour shifts between the times of 7:15AM to 5:15PM.

What will you be doing:

• Be the first point of contact for patient interaction
• Providing excellent customer service and patient care
• Managing appointments to maximise customer service and clinic efficiency
• Developing and maintaining strong working relationships with patients, referrers, staff and managers
• Driving the delivery of high-quality service to patients and referrers
  

Life at I-MED Radiology

Competitive remuneration corresponding with experience

Comprehensive paid induction training and ongoing development

Opportunity for career growth and professional progression

To be part of a fun and dedicated team that celebrates wins and successes

Commitment to your health and well-being, including access to employee assistance program

Key selection criteria:

• Previous customer service experience (highly desirable)
• Ability to multitask while using multiple computer systems
• Demonstrated initiative and willingness to learn
• Excellent interpersonal and communication skills
• Ability to work autonomously and in a team environment
• Have patience and empathy to alleviate medical concerns for patients
  

Diversity and Inclusion

Here at I-MED, we support diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation and gender identity.

If this role stands out to you but you don't feel like you 'tick all the boxes', we strongly encourage you to apply nonetheless, as you may just bring something to I-MED that we are looking for.

Next Steps...

If you are interested in the opportunity, please click apply and submit your updated CV - Please note due to the volume of applications, only successful candidates will be contacted and invited to an initial call with our Talent Acquisition team.

With over 240 clinics nationally, I-MED Radiology is Australia's largest private diagnostic imaging network offering a comprehensive range of services including CT, MRI, ultrasound, general x-ray, Nuclear Medicine, and a commitment to exceptional standards of patient care.

Our vision is to be the most respected and trusted medical imaging specialists in the world. Our purpose is to help save lives and reduce uncertainty.