Internal Account Manager - Carole Park QLD

Apply Job no: B IAM CP Category: Sales, Account & Relationship Management Great salary package, incentives, discounts, shares & more! Enjoy perks like work life balance and flexibility Supportive management and career development opportunities About the Role We're looking for a driven and customer-focused Internal Account Manager to join our Sales team based in Carole Park. In this role, you'll take ownership of a defined customer portfolio, building strong relationships while driving revenue growth, margin improvement, and customer satisfaction. If you thrive in a fast-paced sales environment and enjoy connecting with customers, identifying opportunities, and delivering results, this could be the perfect role for you! What You'll Be Doing Use strategic planning to manage and grow a portfolio of SME customers driving revenue, profit, and margin targets while demonstrating the ability to work autonomously to meet individual performance metrics. Proactively engage customers through regular touchpoints through virtual meetings and executing high-volume of cold and warm calls to generate net-new opportunities, book discovery meetings, and re-engage dormant accounts. Respond to inbound enquiries while proactively engaging customers via phone and email to generate sales opportunities through customer education and solution selling Maintain and manage a strong sales pipeline with up-to-date data using CRM systems Identify and convert upsell and cross-sell opportunities while optimising supported pricing strategies Collaborate with internal teams to deliver excellent service and resolve issues efficiently Support contract compliance and drive customer satisfaction and retention About You 3-5 years' experience in sales or account management with a background in internal outbound sales. Results-driven and consistently achieve agreed KPIs in a fast-paced, target-driven environment Strong problem-solving abilities, excellent time-management and able to work autonomously whilst collaborating across different teams Strong relationship-building skills across all organisational levels, with proven ability in relationship management, upselling, and delivering excellent customer service. Strong communication and negotiation skills, with the ability to tailor pitches, handle objections and effectively convert opportunities to successful outcomes. Comprehensive computer and Microsoft Suite skills essential, with CRM and Dynamics experience (highly desirable) Experience in the Industrial and Safety sector with proven sales growth and knowledge of safety products, PPE, apparel products and industrial supplies (highly desirable) What's In It For You Permanent role, incentives & Wesfarmers share plans Join a high-performing, collaborative sales team with real ownership & a strong focus on customer success Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners Continuous training and career development opportunities Team events, celebrations, award recognition and prizes Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more! Refer-A-Friend program - earn up to $2,000 for each referral! Ability to purchase up to 4 weeks' additional annual leave Generous paid parental leave policy Free onsite parking and more! NEXT STEPS If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them. As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing). Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities. Published on 04 Jun 2026, 4:24 AM