Village Support Officer

Peace of mind provider or as we call it, Village Support Officer.

Do you get joy from being a valued support to people?

Do you want to work for an organisation that genuinely cares for both its employees and customers?

About Keyton

With over 65 villages across Australia, 15,000+ residents and 800+ passionate staff, we’re leading the way with heart, for a new age of wellbeing, connection and choice for all independent seniors.

Leveraging over 30 years of experience, our teams work across the country in a variety of departments and business units, all share a common goal: We Lead with Heart, and we are committed to creating caring and fun-filled retirement communities.

Our purpose is to create places where communities thrive – not only for residents, but importantly, for our employees also. We do this by creating safe, secure and connected independent living communities where residents can enjoy active and social lifestyles, close to essential services and amenities.

Keyton Perks & Benefits

• Training and working with a supportive and fun team
• Thrive as part of a strong team in an exceptional work environment
• Career development and growth opportunities
• Employee referral program
• Health & Wellbeing and Reward Program
• Exclusive Sonder mental wellbeing app access
• Discounted health insurance, annual vaccinations and skin checks
• The opportunity to make a meaningful impact in the lives of our residents

Your Day on a Page

Nestled amidst 100 acres of subtropical rainforest and beautifully landscaped gardens in Wyoming, the Henry Kendall Gardens retirement village provides a remarkably serene lifestyle that enhances your wellbeing from the moment you become a part of it.

Our fun-loving team at Henry Kendall Gardens are seeking a reliable and motivated Village Support Officer to join them on a Casual basis. Hours will vary depending on demand, so this role is perfect if you're after flexibility especially suitable for students or those studying aged care or community services.

As part of our team, you’ll help create a welcoming and engaging community, supporting residents in their daily lives while promoting independence and assisting with a variety of tasks across the village as a valued all-rounder.

Reporting to the Village Manager, your duties will include:

• Building positive, respectful relationships with residents to enhance their quality of life and sense of belonging
• Conducting welfare checks to ensure resident comfort and safety
• Responding to resident enquiries and assisting with meal delivery where required
• Responding to call outs and initiating emergency services where required
• Undertaking first aid where required
• Initiating emergency services where required
• Performing basic administrative tasks
• Assisting with our colourful village events
• Providing assistance with miscellaneous tasks around the village, as directed by manager

About You

A professional and positive approach is required at all times to ensure that all residents’ needs are met, as well as having the following:

• Excellent communication skills, both verbal and written, with the ability to engage effectively with a diverse community
• Demonstrated customer service experience
• Exceptional interpersonal skillswith an approachable personality that helps build trust and rapport with residents, families, and team members
• A current First Aid & CPR Certificate (or be willing to obtain)
• Have strong organisational skills, with the ability to manage and prioritise multiple tasks effectively
• The ability to remain calm and respond appropriately in emergency situations
• Be highly motivated and able to take initiative
• Have basic computer skills

Ready to Join the Fun?

If you’re passionate about leading a vibrant and caring community for retirees, we’d love to hear from you! Apply now and be a part of something truly special.

Please submit your resume and cover letter to the link below. In your cover letter, please highlight your interest in the Village Support Officer opportunity and explain how your skills and qualifications align with our requirements.

Please note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of May-November.