Sea Logistics Customer Care Specialist - ISC
It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
Every shipment tells a story, of precision, trust, and care. As a Sea Logistics Customer Care Specialist - ISC, you'll be the person behind that journey, ensuring customers feel supported, informed, and confident at every stage.
This role isn't just about managing orders; it's about building relationships, solving challenges, and delivering service that sets us apart. You'll own a portfolio of house accounts, strengthen customer connections through daily interactions, and ensure every inquiry is met with accuracy and professionalism.
From quotations to onboarding, from resolving complaints to refining reports, you'll be the one ensuring that our sea logistics solutions are seamless, reliable, and customerfocused.
How you create impact
- Champion customer success: Drive engagement, satisfaction, retention, and reactivation in close cooperation with Field Sales and the Operational Care Centre.
- Guide the journey: Establish and strengthen operational relationships with customer contacts through daily interactions, care visits, and proactive consulting.
- Shape the experience: Qualify inquiries, provide quotations, and follow up to ensure opportunities are closed successfully.
- Support onboarding: Transfer customer requirements into KN systems, ensuring smooth inclusion alongside initial orders.
- Solve challenges: Document, analyse, and resolve complaints, sharing insights to eliminate root causes.
- Drive improvement: Create, review, and refine customer reports, continuously enhancing processes and satisfaction.
- Deliver results: Achieve financial targets and strategic objectives while collaborating with Finance on credit limits and measures.
What we would like you to bring
- Hard skills: Prior experience in logistics or supply chain operations (preferably international freight forwarding), decisionmaking and analytical problemsolving, and a basic understanding of financial principles.
- Soft skills: Strong collaboration, clear communication, customer management expertise, and a solutionsfocused mindset.
- Personal qualities: Highly customeroriented, proactive, adaptable to change, and committed to continuous improvement.
What's in it for you
Along with a competitive remuneration package, we want to make sure our employees are motivated in all aspects. Here in Kuehne+Nagel Australia, we pride ourselves in taking care of our employees with benefits such as:
- Corporate rates for Private Health Care Insurance
- Free Flu Vaccination Program
- Inclusive GenderNeutral Parental Leave Policy to support all parents
- Attractive longservice awards
- Flexible work arrangements
- And more!
If you're ready to take on this exciting opportunity and make a difference, apply now and become a part of our dynamic team!
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Employment Type: OTHER