Front Office Manager

Purpose

As the Front Office Manager, your role extends beyond simply overseeing front-of-house operations. Your mission is to foster team unity and ensure the creation of unforgettable experiences for every guest.

Primary Responsibilities

• Confidence in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories through creative solutions
• Recruit, train, and mentor Front Office team members, nurturing their professional growth, and diligently monitoring their performance
• Adhere to OH&S requirements, promptly respond to emergencies, and prioritise the safety of both guests and staff
• Exhibit proficiency in accurately handling reservations, managing guest accounts, and analysing reports and data
• Closely monitor budgets, expenditure, and revenue to make informed operational decisions and achieve financial objectives

Skills and Experience

• Experience in Hotel Operations, with history of leading the charge as a Supervisor or Manager
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in using reservation and property management systems is a plus
• Masterful in the art of communication, both the written and spoken
• Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays