Concierge All Rounder

Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel Melbourne on Collins proudly champions culture and tradition with rotating art exhibitions and is immersed in the city's thriving arts and entertainment scene.

PROPERTY DETAILS

• 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts
• 363 rooms with breathtaking views over Melbourne
• Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience
• Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant
• Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

As the face of the hotel, you will deliver exceptional guest experiences across Front Office, Concierge, Guest Relations, Driveway, and at times Food & Beverage operations. This dynamic role involves welcoming and assisting guests, managing arrivals and departures, handling guest requests, coordinating with multiple departments, promoting hotel services, and ensuring every interaction reflects our commitment to outstanding hospitality. The successful candidate will be service-focused, highly organised, and passionate about creating memorable experiences while maintaining the highest standards of professionalism and guest care.

Previous experience working in a luxury environment is advantageous.

A passionate for interacting with people and a desire to go above and beyond to assist our guests.

A full drivers license is a key requirement for the position.

Benefits and Perks:

Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.

We offer our Heartists:

• Build a career with the largest hotel group in the Pacific
• Central accessible location in Melbourne's CBD
• Laundered uniforms
• Complimentary hotel stay package for your work anniversary
• Worldwide employee and family and friends benefits at Accor Hotels