Service Leader Childrens Services - Townsville

Apply Job no: RTCEM Increase your take home pay through Salary Packaging options Grow your career with an industry leader Great employee benefits, including fitness passport, EAP, Private Health & retail discounts Childrens Services Leader (Permanent Full-time) | About Us: People love to work at Aruma because they get the satisfaction of knowing they are Supporting people to live a great life, the life they want, the life they choose. Aruma is BRAVE. That's what makes us a trailblazer, being part of our team means you need to meet our BRAVE behaviours (Bold, Respectful, Authentic, Value Teamwork, Excellent). About the Role: A Children's Service Leader oversees the daytoday coordination, quality, and consistency of support provided to children and young people across assigned services. They lead and coach Support Workers, ensuring that traumainformed and therapeutic practices are embedded in everyday routines and interactions. Their core purpose is to create safe, stable, and developmentally supportive environments where children and young people can thrive. Travel required between services Key Responsibilities: Lead, mentor, and coach Support Workers to deliver highquality, traumainformed care. Oversee the smooth operation of assigned services, ensuring routines and processes are followed. Monitor service quality and ensure supports align with organisational expectations and legislative requirements. Respond to daytoday issues, risks, and needs within the service environment. Ensure each child or young person receives safe, developmentally appropriate, and therapeutic support. Guide staff in implementing behaviour support strategies and traumainformed approaches. Promote positive outcomes through structured routines, emotional safety, and meaningful engagement. Maintain clear, timely communication across the team, with other Aruma departments, and with external stakeholders. Provide accurate updates on daily activities, incidents, progress, and service needs. Support collaborative relationships with families, carers, caseworkers, and allied professionals. Contribute to continuous improvement across services. Regular travel between service locations is required to provide onsite leadership, coaching, and operational oversight. About You: Relevant tertiary qualification/s i.e., Diploma in Child, Youth & Family Intervention, Cert IV in Child Youth & Family Intervention or equivalent, (click here to view more details) Hold current or willingness to obtain relevant regulatory requirements (as per role and/or State). Passionate about human rights and creating positive change. Empathetic and compassionate, with a keen understanding of diverse experiences. Enthusiastic team player, eager to collaborate and inspire. A willingness and commitment to exercise self-reflection and to improve as a leader. Capacity to lead the local implementation of change and identify opportunities for innovation and continuous improvement. Excellent communication with well-developed written, verbal and listening skills with the confidence and capability to use a range of systems and technology. Benefits: Leadership opportunity with one of Australia's largest and leading Disability Organisations A generous salary with additional benefits such as opportunity for up to $15, 990 p.a. NFP fringe benefit tax Employee benefits such as offers and discounts on health insurance and discounted gym memberships Employee Assistance Program - a health and wellbeing benefit Service based +Laptop+ Mobile Phone Our Commitment At Aruma, we're committed to building a workforce that reflects the community we serve. We welcome applicants from all backgrounds and are focused on creating an inclusive, high-performing workplace. Our Recruitment Approach We review applications as they come in and move quickly to interview great candidates, so we encourage you to apply early. While we include an indicative closing date, roles may close sooner if we find the right person. Applications received later in the process may not progress. If you're unsuccessful and would value feedback, please feel welcome to reach out to our Talent team. Closing Date: 3/7/26 unless filled prior , Apply Now! Please contact [email protected] if you require further information. Related documents Children's Service Leader - Success Profile Published on 03 Jun 2026, 5:41 AM