Conference and Events Sales Executive

Purpose

As the Sales and Events Executive you will ensure that conference inquiries smoothly transition into confirmed bookings, making the process from inquiry to confirmation a breeze. You goal is to boost revenue, yield, and market share, all while keeping things light-hearted and enjoyable. With each event, you will create memorable experiences that leave our clients smiling and coming back for more.

Primary Responsibilities

• Respond promptly to all conference sales enquiries, sending proposals and following up with clients to convert enquiries into bookings
• Prepare proposals, contracts, and internal handover documentation accurately and in a timely manner
• Maintain effective communication with clients via phone, email, and in-person interactions
• Provide passionate, friendly, and courteous service to both external and internal guests
• Conduct site inspections with potential clients as required
• Focus on achieving conversion targets, revenue generation, and meeting budgets
• Assist the Director of Conference & Events in identifying and implementing plans to address revenue opportunities
• Assist the Conference & Events Coordinator as required
• Provide support to the Reservations team by assisting with basic reservations tasks and enquiries when required
• Liaise with the In-house Reservations Supervisor to ensure alignment between event bookings and accommodation requirements

Skills & Experience

• Past experience in a similar role, demonstrated precision in conference & events sales and providing exceptional customer service while exceeding expectations
• Creativity is key for designing unique event experiences and finding innovative solutions to challenges that may arise
• Proficiency in budgeting, cost estimation, and financial management
• Proficient in negotiating with suppliers, vendors, and clients to establish favourable terms that benefit all parties involved
• A strategic mindset, adept at orchestrating a wide range of events
• You foster a can – do approach with impeccable attention to detail and exceptional time management skills
• Basic working knowledge of hotel reservations systems or processes, with the ability to support reservations functions when required
• Strong collaboration skills to work effectively with both Events and Reservations teams
• Flexible availability to accommodate various shifts, including mornings, late evenings, weekends, and public holidays as required