Employee Services & Payroll Officer

Classification: Administration Officer Level 4
Employment Type: Exempt Full Time for a period up to December 2026 (extension available for high performing staff)
Remuneration: Salary relative to experience and ranges from $75,176.80 to $76,897.65 per annum plus 12% superannuation
Hours per week: 38
Location: Preferred location either St. Leonards or Charlestown, however other NSW Health locations can be considered - flexible hybrid working, with regular scheduled time in the office each week
Applications Close: 11:59pm, Sunday 14 June, 2026

Please note, this is an exempt role (has a contracted end date) and there may be opportunities for extension beyond this end date.

HealthShare NSW is committed to creating a diverse and inclusive environment which reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and we encourage applicants from Aboriginal and Torres Strait Islander communities, culturally and linguistically diverse groups, LGBTIQ+ communities, veterans, carers and people with disability.

About the opportunity
As an Employee Services Officer with HealthShare NSW, you will play a vital frontline role in delivering efficient, accurate and customerfocused employee transactional services across the organisation.

In this administration-focused role, there is a strong emphasis on the accurate and timely processing of employee transactions, ensuring data integrity and compliance across all activities. We have opportunities based across many different areas that support the full employee lifecycle, including:

• Payroll
• Onboarding transactions
• Recruitment transactions
• Customer service

Working within a dynamic, highvolume environment, you will contribute to the seamless delivery of endtoend workforce transactions that support our people at every stage of their employment. This position offers the opportunity to work flexibly across different functional areas to meet business needs while maintaining a high standard of precision and attention to detail.

You will be responsible for processing transactions with a high level of accuracy, validating employee information, maintaining data integrity, and preparing system reports to ensure compliance with awards, policies, and legislative requirements.

This role offers the opportunity to build capability across multiple service streams, with training and exposure to different areas over time.

As part of a collaborative team, you will help deliver consistent, highquality service while building strong relationships with staff, managers, and stakeholders. Your customerfocused approach will ensure you provide clear, responsive support and contribute to a positive and solutionsdriven service culture.

This role is ideal for someone who thrives in a fastpaced environment, enjoys working across varied service areas, and takes pride in delivering accurate, highquality outcomes within a modern, paperless HRIS-based environment.

With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia.

The specific capabilities for this role are outlined in the Position Description.

About us

HealthShare NSW touches the lives of NSW Health employees and patients every single day by delivering services that keep our public hospitals and health facilities running.

Watch Our HealthShare NSW story video to learn more about the work we do and the diverse range of roles we have on offer.

Additional benefits

We reward our employees with a terrific range of benefits, including:

• Great leave conditions: enjoy one day off each month as an ADO, annual leave loading (a bonus extra payment of 17.5%) and 14 weeks' paid parental leave for eligible employees
• Hybrid working and flexible work arrangements: enjoy a combination of working from home and the office along with varied start/finish times, part time work and job sharing where applicable
• Salary packaging and novated leasing: you can access up to $2782 extra per year in your pay
• Wellbeing programs: access an array of wellbeing programs designed to support your physical, mental, and emotional health
• Commitment to career development: expansive free online training, talent programs, study leave and internal development opportunities to accelerate your career
• Rewarding role and community contribution: make a difference in people's lives by assisting those in need and actively contributing to your community.

Please note some benefits may only apply to certain employment types.

How to apply

• Click Apply Now at the top of the page.
• Attach your resume and answer the following multiple choice questions:

Multiple choice response questions

• Which option best describes your experience working in a high volume, deadline driven environment?
• How would you describe your customer service experience, particularly in challenging situations?
• What level of experience do you have with HR, payroll, or transactional processing systems?
• How confident are you in using systems and managing multiple priorities while maintaining accuracy?

We recognise that AI tools are increasingly being used to assist with resumes and applications. While we accept their use, we encourage applicants to provide genuine responses in their own words.

Additional information

• HealthShare NSW assesses candidates in line with the NSW Public Sector Capability Framework, which describes the capabilities and behaviours required for roles across the NSW public sector. The specific capabilities for this role are outlined in the Position Description. Learn more: https://www.nsw.gov.au/nsw-government/public-sector-capability-framework
• If successful following the application close date, you will be required to attend an online comparative assessment and if successful after this, attend an interview as well as reference checks.
• Candidates must have Australian work rights (citizens, permanent residents, or valid work visa). Permanent roles are open to Australian citizens and permanent residents, while temporary and casual roles welcome applicants with a visa.
• An eligibility list from this recruitment may be created for future casual, permanent, or temporary full-time or part-time positions within the next 6 months.

Contact information

Please contact [email protected] if you have any questions about this role. Any career portal support questions can be directed to our customer service team at 1300 679 367.

For Aboriginal candidates who would like to talk to a HealthShare NSW Aboriginal Workforce Consultant, please contact [email protected]
Support is also available through the Stepping Up website.

Please let [email protected] know if you need any adjustments to the recruitment or interview process (e.g. physical accessibility, interview setup, or scheduling). Candidates with a disability can also use this email for confidential advice and support during the recruitment process.