Multi-site Operations Specialist - Audiology
Who is Audika?
Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. Worldwide the group employs 26 000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.
In Australia, Audika has over 200 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.
About the role
The Multi-site Operations Specialist plays a critical role in managing newly acquired and greenfield clinics across Audika Australia. You will be responsible for all aspects of the retail expansion lifecycle - from preopening through to transition into businessasusual operations.
Success in this role requires strong handson coaching capability, operational execution, performance ownership, and the ability to build highperforming clinical teams. You will embed bestpractice ways of working and drive earlystage commercial outcomes.
Key responsibilities:
Clinic Ownership & RampUp - Lead clinic performance from day one, ensuring smooth setup and rapid commercial traction.
Coaching & Capability Building - Develop clinicians and frontofhouse teams through structured coaching and ontheground support.
Operational Execution & Project Management - Oversee preopening tasks, workflows, and operational readiness across multiple sites.
Performance Management & Monitoring - Track KPIs, analyse data, and implement actions to drive earlystage performance.
Marketing, Community & Local Area Growth - Activate local marketing initiatives and build community presence to accelerate clinic growth.
You will be successful in this role if you have:
2+ years' experience in multisite leadership, area management, or a similar role
Proven ability to drive performance in retail, healthcare, or other customerfocused environments
Strong capability in coaching and developing teams to deliver commercial results
Experience executing operational and sales plans across multiple locations
Experience supporting new site openings or acquisitions (highly desirable)
Strong understanding of sales drivers, clinic operations, and customer journey management
Confidence using data and reporting to inform performance improvement
Ability to operate effectively in ambiguous, fastchanging environments with high autonomy
Demonstrated ability to manage multiple priorities and stakeholders
Willingness to travel nationally with significant inclinic presence (approximately 50-70% travel)
What's in it for you:
- Permanent full-time role
- A competitive renumeration package
- Professional development.
- 'MyRewards' program - a program that offers discounts to more than 400 retailers and services across Australia
- Online Wellbeing centre - a platform offering activities, workouts, meditations, nutritional and financial advice
- Employee Assistance Program
- Novated leasing
- Birthday and Christmas gifts
Qualifications
Tertiary qualification in business, health, or a related field (desirable)
Audiology or Audiometry qualifications (desirable)
Valid Australian driver's licence
Our Recruitment Process:
Our recruitment process is designed to help you get to know us - and for us to learn more about you.
It includes three key steps:
- Application Review - Our Talent Acquisition team carefully reviews each application against the role criteria personally.
- Online Interview with our Talent Acquisition Partner - an initial conversation to discuss your experience, career goals, and what you're looking for in your next role.
- Interview with the Hiring Manager - an opportunity to meet in person, explore the role in more detail.
- Interview with one of the Senior Leaders
We aim to make the process as engaging and transparent as possible. We provide timely updates during the recruitment process and encourage you to reach out to the Talent Acquisition partner for any updates or questions, successful or not.
